Privacy Policy | MARKKSON IT Solutions

1. Introduction

MARKKSON IT Solutions ("we", "us", or "our"), located at Sos. Mihai Bravu 57-65, Bucharest, Romania, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website markkson.com or use our services, in compliance with the General Data Protection Regulation (GDPR) and applicable Romanian data protection laws.

2. Data We Collect

We collect information that you voluntarily provide to us and information automatically collected when you visit our website:

Contact information (name, email address, phone number) submitted through our contact forms
Company name and job title when provided in consultation requests
Newsletter subscription email addresses
Technical data such as IP address, browser type, operating system, and device information
Usage data including pages visited, time spent on pages, and navigation patterns
Cookie data and similar tracking technologies as described in Section 3

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences at any time through our cookie consent banner. We use the following types of cookies:

Essential cookies: Required for basic website functionality and security. These cannot be disabled.
Analytics cookies: Google Analytics (GA4) cookies that help us understand how visitors interact with our website. These collect anonymous usage data.
Marketing cookies: Google Ads conversion tracking cookies that help us measure the effectiveness of our advertising campaigns.
Preference cookies: Store your language preference and cookie consent choices.

4. Your Rights Under GDPR

As a data subject under the GDPR, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at support@markkson.com:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request correction of inaccurate or incomplete personal data.
Right to erasure: You can request deletion of your personal data ("right to be forgotten").
Right to restrict processing: You can request that we limit how we use your data.
Right to data portability: You can request your data in a structured, machine-readable format.
Right to object: You can object to the processing of your personal data for certain purposes.
Right to withdraw consent: You can withdraw your consent at any time where processing is based on consent.

5. Third-Party Services

We use the following third-party services that may collect and process your data:

Google Analytics (GA4): Web analytics service provided by Google LLC. Collects anonymous usage statistics to help us improve our website. Data may be transferred to Google servers in the United States. Google's privacy policy: https://policies.google.com/privacy
Google Ads: Advertising platform by Google LLC used for conversion tracking and remarketing. Collects data about your interactions with our ads. Google's privacy policy: https://policies.google.com/privacy
Cloudflare: Content delivery and security services. Processes technical data to protect our website from threats. Cloudflare's privacy policy: https://www.cloudflare.com/privacypolicy/

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for up to 24 months. Newsletter subscriptions remain active until you unsubscribe. Analytics data is retained for 14 months in accordance with Google Analytics default settings. After the retention period expires, your data is securely deleted or anonymized.

7. Contact Us

If you have questions about this Privacy Policy, wish to exercise your GDPR rights, or have concerns about how we handle your data, please contact our Data Protection team:

MARKKSON IT Solutions
Sos. Mihai Bravu 57-65, Bucharest, Romania
support@markkson.com